Our policies
Clear, fair policies that keep the clinic running smoothly for everyone.
Cancellations
Please give at least 24 hours’ notice if you need to cancel an appointment. Late cancellations may incur a fee at the clinic’s discretion.
Refunds
Purchases made at the clinic are non-refundable. If you’re unable to attend, gym memberships can be frozen or extended.
Late arrivals
If you arrive more than ten minutes late, we may not be able to see you, or may treat you only for the remaining time of your appointment. This keeps us on time for every patient booked after you.
Medical advice
Our administration and reception team aren’t authorised to provide medical advice. If you have questions about your condition, please book an appointment with one of our physiotherapists.
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Anything else you’d like to know?
Our team is happy to answer any questions about appointments, billing or your care.