Cancellation Policy
Patients are required to provide at least 24 hours notice for any appointment cancellations. Failure to do so may result in a cancellation fee at the discretion of the clinic.
Refund Policy
All purchases made at the clinic are non-refundable. Gym memberships may be frozen or have their time period extended if the patient has been unable to attend.
Late Attendance
Patients who arrive more than ten minutes late to their appointment may not be seen. The patient may be treated only for the remaining time of their appointment. This is to ensure that other patients who have appointments booked in after are not delayed.
Admin Note
Our administration and reception team are not authorised to provide medical advice. If you have questions regarding your condition, please schedule an appointment with one of our physiotherapists.