Your first visit, made simple
A little preparation goes a long way. Here’s what to expect and what to bring, so we can spend your appointment focused on you.
Before your appointment
On your first visit, we’ll ask you to complete a registration form and sign an informed consent form.
Please bring anything that helps us understand your condition:
Fees & payment options
Private health insurance: bring your card and claim your rebate on the spot through our HICAPS terminal. Depending on your level of cover, a small gap may apply. As a Members’ Choice Preferred Provider with Medibank — and a preferred provider with most other major funds — members receive maximum rebates.
NDIS, WorkCover, TAC & DVA: we bill your provider directly, with no gap payment for these services.
Medicare (EPC plan): if your GP has referred you under an Enhanced Primary Care plan, bring your Medicare card. Bulk-billing physiotherapists are available on request, with no gap payment.
— Take the first step
Questions about your cover or claim?
Our friendly reception team handles NDIS, WorkCover, TAC, DVA and health fund billing every day. Call us and we’ll walk you through it.